otrsbrasil

Welcome to the official Brazilian community for OTRS and Znuny! This channel is dedicated to IT Service Management professionals, system administrators, and developers in Brazil who use or are interested in the OTRS and Znuny open-source ticketing and process automation platforms. We provide a central hub for sharing knowledge, discussing best practices, and staying updated on the latest developments, modules, and configurations specific to these powerful tools.

Our content covers a wide range of topics essential for effective implementation and daily operation. This includes installation guides, customization tips, workflow automation, integration with other systems (like LDAP, databases, and monitoring tools), security updates, and troubleshooting common issues. We also discuss the ecosystem around these platforms, including relevant ITSM frameworks like ITIL, and share news about community events, webinars, and local meetups in Brazil.

Whether you are managing a help desk, a service team, or complex IT processes, this channel offers valuable insights and peer support. Join us to connect with fellow professionals, solve challenges collaboratively, and enhance your expertise in streamlining service delivery and improving customer satisfaction with OTRS and Znuny.